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Welcome to Welland Hydro-Electric System Corp.

Welcome to the official website of Welland Hydro-Electric System Corporation.

 

Welland Hydro-Electric System Corp. is responsible for the safe delivery of electricity to homes and businesses in the City of Welland and the maintenance of the local electricity distribution system.

 

We have a long history of serving our community and take great pride in providing professional service and competitive rates to help make the City of Welland a great place to live and do business.

 

Our website is designed to provide you with access to a wide variety of information, whether you are a residential or commercial customer.

 

If you are unable to find the information you need on our website or if you have other questions, call our Customer Service Centre at 905-732-1381. You can also contact us by filling out our online form.

Recent News

Customer Alert - Credit Card Scam

Friday, November 25, 2016

Welland Hydro-Electric System Corp. has received information about calls being placed to residents asking for credit card information to pay an outstanding bill. The caller id is coming up as Welland Hydro and the number displayed is valid. However, Welland Hydro does not call its customers asking for credit card information. If you receive one of these calls, please hang up and contact our office at 905-732-1381 (select option 6 from the menu items to reach a Customer Service Representative).

OEB Releases Winter 2016 TOU Rates

Tuesday, November 1, 2016

The Ontario Energy Board has released the winter TOU rates which will come into effect on November 1, 2016. Click here for details.

Holiday Office Hours

Tuesday, November 1, 2016

Below you will find Welland Hydro's office hours during the holiday season:

 

December 23, 2016: Office closes at 1:00 pm

December 26, 2016: Closed

December 27, 2016: Closed

December 30, 2016: Office closes at 1:00 pm

January 2, 2017: Closed

 

All of us at Welland Hydro would like to wish you a happy holiday season and all the best in 2017!

OEB Releases Welland Hydro's 2015 Scorecard Results

Thursday, September 29, 2016

On December 17, 2010, the Ontario Energy Board (OEB) initiated a consultative process to address how the Board might create conditions which will foster the cost-effective and efficient implementation of Board-approved network investment plans by transmitters and distributors through the establishment of appropriate standards for performance and efficiency, the provision of appropriate incentives, and the review of utility performance. 

 

This initiative is part of a coordinated consultative process to develop a renewed regulatory framework for electricity.

 

To view Welland Hydro's 2015 scorecard results, please click here.

 

To view Welland Hydro's 2014 scorecard results, please click here.

 

To view Welland Hydro's 2013 scorecard results, please click here.

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New Conditions of Service

Wednesday, September 14, 2016

Welland Hydro-Electric System Corp. has revised its Conditions of Service document. Please click on the link below to review a copy of the revised document.

 

Revised Conditions of Service

 

We would welcome any comments you have. To submit your feedback, please send an email by 12:00 pm on September 30 to porosz@wellandhydro.com .