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Welcome to Welland Hydro-Electric System Corp.

Welcome to the official website of Welland Hydro-Electric System Corporation.

 

Welland Hydro-Electric System Corp. is responsible for the safe delivery of electricity to homes and businesses in the City of Welland and the maintenance of the local electricity distribution system.

 

We have a long history of serving our community and take great pride in providing professional service and competitive rates to help make the City of Welland a great place to live and do business.

 

Our website is designed to provide you with access to a wide variety of information, whether you are a residential or commercial customer.

 

If you are unable to find the information you need on our website or if you have other questions, call our Customer Service Centre at 905-732-1381. You can also contact us by filling out our online form.

Recent News

OEB Releases Welland Hydro's 2013 Scorecard Results

Wednesday, September 24, 2014

On December 17, 2010, the Ontario Energy Board (OEB) initiated a consultative process to address how the Board might create conditions which will foster the cost-effective and efficient implementation of Board-approved network investment plans by transmitters and distributors through the establishment of appropriate standards for performance and efficiency, the provision of appropriate incentives, and the review of utility performance. 

 

This initiative is part of a coordinated consultative process to develop a renewed regulatory framework for electricity.

 

Today, the OEB released Welland Hydro's 2013 scorecard results. To view our scorecard, please click here.

Update - Smart Meter Issue Being Reviewed by Welland Hydro

Wednesday, August 6, 2014

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UPDATE:

 

The Ontario Energy Board has gathered information on smart meter model types that are used by electricity distributors across Ontario. The Board has confirmed that no utilities in Ontario use the Sensus Generation 3.3 meters, the model used in Saskatchewan.

Please visit http://www.ontarioenergyboard.ca/OEB/Industry for more information.

 

As a result of a few issues encountered with smart meters in Saskatchewan, Welland Hydro is being proactive and searching its inventory to ensure affected meters have not been installed locally.

 

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"Customer safety is a top priority for us. While it is highly unlikely that any of the models identified in the Sensus investigation have been deployed in Welland, we are searching our database to be absolutely certain none of them are installed at any Welland home or business." said Ross Peever, President and CEO at Welland Hydro-Electric System Corp.. "In the event an affected model is identified, it will be removed."

 

"We are working closely with the Ontario Energy Board to ensure no potential hazards exist."explained Mr.

» Read More

Transformer Station Upgrades

Monday, June 9, 2014

Hydro One Networks Inc. (HONI) has advised Welland Hydro that one (1) of the two (2) station transformers at Crowland TS that supply electricity to the City of Welland must undergo repairs.  This transformer has been offline for about five (5) months to minimize any further damage to it and has been replaced by the second (backup) transformer for the interim. 

HONI has scheduled repairs to the offline transformer for June 11, 2014 to June 26, 2014.  During this time period there will be no backup transformer to the City of Welland.  In the unlikely event there is a station transformer failure during the scheduled repair period, which is highly improbable, a contingency plan has been developed. 

 

The plan includes establishing feeds into the City of Welland from other Local Distribution Companies including HONI, however, there will not likely be enough system capacity to meet our system demands.  If this situation occurs, the City of Welland could experience rotating blackouts to many areas of the distribution system lasting from four (4) to eight (8) hours.  Rotating blackouts would remain in place until HONI could re-establish the transformer station capacity.  This could take up to 72 hours.

 

In the unlikely event a station transformer failure occurs during the repairs of the offline transformer, Welland Hydro-Electric System Corp.

» Read More

Outage Notification

Friday, May 9, 2014

Welland experienced a short 1 second outage this morning at approximately 8:48 am due to a supply shortage on Hydro One's high voltage transmission system.

Ontario Energy Board Adjusts Energy Prices

Thursday, May 1, 2014

The Ontario Energy Board has adjusted electricity prices for residential and small commercial consumers effective May 1, 2014. For more information click here.