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Welcome to Welland Hydro-Electric System Corp.

Welcome to the official website of Welland Hydro-Electric System Corporation.

 

Welland Hydro-Electric System Corp. is responsible for the safe delivery of electricity to homes and businesses in the City of Welland and the maintenance of the local electricity distribution system.

 

We have a long history of serving our community and take great pride in providing professional service and competitive rates to help make the City of Welland a great place to live and do business.

 

Our website is designed to provide you with access to a wide variety of information, whether you are a residential or commercial customer.

 

If you are unable to find the information you need on our website or if you have other questions, call our Customer Service Centre at 905-732-1381. You can also contact us by filling out our online form.

Recent News

OEB Releases Welland Hydro's 2015 Scorecard Results

Thursday, September 29, 2016

On December 17, 2010, the Ontario Energy Board (OEB) initiated a consultative process to address how the Board might create conditions which will foster the cost-effective and efficient implementation of Board-approved network investment plans by transmitters and distributors through the establishment of appropriate standards for performance and efficiency, the provision of appropriate incentives, and the review of utility performance. 

 

This initiative is part of a coordinated consultative process to develop a renewed regulatory framework for electricity.

 

To view Welland Hydro's 2015 scorecard results, please click here.

 

To view Welland Hydro's 2014 scorecard results, please click here.

 

To view Welland Hydro's 2013 scorecard results, please click here.

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New Conditions of Service

Wednesday, September 14, 2016

Welland Hydro-Electric System Corp. has revised its Conditions of Service document. Please click on the link below to review a copy of the revised document.

 

Revised Conditions of Service

 

We would welcome any comments you have. To submit your feedback, please send an email by 12:00 pm on September 30 to porosz@wellandhydro.com .

Ontario Releases 2015 Electricity Supply Mix

Thursday, July 21, 2016

The Ontario Energy Board has posted updated supply mix data with information from 2015. As per Ontario Regulation 416/99 made under the OEB Act, and the Board’s Directive, this information is required to be disclosed to Ontario consumers. Click here for details.

Customer Feedback Wanted

Tuesday, July 19, 2016

Welland Hydro is currently in the process of consulting with its customers to better understand their needs and preferences related to future investments and spending decisions.

 

To help with this consultation, Welland Hydro has hired Innovative Research Group Inc., an independent,national public opinion research firm. 

 

Over the next few weeks, Innovative Research Group may be contacting you by telephone to invite you to participate in a focus group or respond to a telephone survey.

 

Should you have any questions please contact Welland Hydro’s customer service centre by phone at 905-732-1381 or by email at csr@wellandhydro.com.

Possible Canada Post Service Disruption

Wednesday, June 22, 2016

Don't be left in the dark as a result of the possible upcoming Canada Post service disruption. Register for Customer Connect and sign up for e-billing to ensure you continue to receive account information in a timely fashion.

 

Click here to register for Customer Connect.

 

*** Please note that in the event of a Canada Post work stoppage, you remain responsible for paying your bills on time. ***