You've got questions? We've got answers!

Need more information? Visit our Contact Us section of our website here on ways to reach us.

• Where is Welland Hydro-Electric System Corp. located?

  The main office and customer service centre for Welland Hydro-Electric System Corp. is located at 950 East Main Street in Welland.

   

  For more information and directions, visit the "Contact Us" section of our website here.

• Where can I make bill payments?

  At this time, you can make bill payments by credit card, mail, through automatic withdrawal from your bank account, through telephone banking, and in person at our Customer Service Centre.
  
  For more information, please visit the Residential and Business "Payment Options" section of our website.

• If I am paying by cheque, who should it be made payable to?

  All cheques (personal and certified) should be made payable to:

  • • Welland Hydro-Electric System Corp.

  Please be sure to include the bill stub with your payment.
• Can I pay my bill at the Welland Hydro-Electric System Corp. office?

  Yes, bill payment can be made by debit or cash, cheque (personal and certified) or money order.

• How can I confirm my account balance?

  You can find out what your account balance is by calling our Customer Service Centre at 905-732-1381. Office hours are Monday to Friday, 8:30 am. to 4:30 p.m. (excluding holidays).

• There are charges on my bill that I do not understand?

  For more information on the various aspects of your bill, please visit the Residential and Business "About Your Utility Bill" section of our website.

  
  If you still do not have your answers, feel free to contact us.

• What is Pre-Authorized Payment?

  Welland Hydro-Electric System Corp. offers the convenience of a Pre-Authorized Payment (PAP) Plan option. Under this plan, when your bill is due, the exact amount is automatically withdrawn from your bank account.

• How do I contact you about my bill?

  If you have any questions or concerns about your bill, contact our Customer Service Centre during normal business hours, 8:30 am. to 4:30 p.m. Monday through Friday (excluding holidays) at 905-732-1381 or through our Inquiry Form.

• Why is my Delivery Charge higher than my Electricity Charge?

  The Delivery Charge consists of 4 different parts:

   

  The Distribution Charge is based on the number of kWh used during the billing period and is calculated on the metered kWh. The Network Service Charge is based on the number of kWh used during the billing period and is calculated on the adjusted kWh. The Line Connection Charge is based on the number of kWh used during the billing period and is calculated on the adjusted kWh. The Monthly Service Charge is a flat rate calculated on the number of days of the billing period.

   

  When consumption is low, the Monthly Service Charge is the largest part of the Delivery Charge. As kWh consumption increases, the Monthly Service Charge amount will stay the same but the Electricity Charge will increase at a faster rate than the remaining parts of the Delivery Charge until the Electricity Charge becomes larger than the total Delivery Charge. The point where the Delivery Charge and the Electricity Charge are close to equal is approximately 981 adjusted kWh on a 60 day bill.

• How can I reduce my waste and go paperless?

  You can go paperless and help the environment by receiving your hydro bill electronically. For more information, visit www.epost.ca.

• Having problems viewing the web site?

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