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WHESC News

Welland Hydro-Electric System Corp. is committed to keep its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.

 

You will find our recent announcements and media releases listed below If you have any questions, please contact us.

 

Recent News

Customer Alert - Unsolicited Calls

Tuesday, December 11, 2018

Welland Hydro-Electric System Corp. has received information from several customers who have received unsolicited calls regarding potential hydro rebates.

 

Use extreme caution before sharing any of your electrical account information with them.

OEB Releases Winter 2018 TOU Rates

Thursday, November 1, 2018

The Ontario Energy Board has released the winter TOU rates which will come into effect on November 1, 2018. Click here for details.

Welland Hydro's 2019 IRM Application

Monday, October 29, 2018

To view a copy of Welland Hydro's 2019 IRM application before the Ontario Energy Board (OEB), please click here.

 

For OEB correspondence regarding Welland Hydro's 2019 IRM Application (EB-2018-0075), click here.

Possible Canada Post Service Disruption

Thursday, October 18, 2018

Be prepared for a possible Canada Post service disruptions starting next week. Register for Customer Connect and sign up for e-billing to ensure you continue to receive account information in a timely fashion.

 

Click here to register for Customer Connect.

 

*** Please note that in the event of a Canada Post work stoppage, you remain responsible for paying your bills on time. ***

2017 Supply Mix

Friday, October 5, 2018

The OEB has posted updated supply mix data with information from 2017. As per Ontario Regulation 416/99 made under the OEB Act, and the Board’s Directive, this information is required to be disclosed to Ontario consumers.

 

Please click here for details.

OEB Releases Welland Hydro's 2017 Scorecard Results

Monday, October 1, 2018

On December 17, 2010, the Ontario Energy Board (OEB) initiated a consultative process to address how the Board might create conditions which will foster the cost-effective and efficient implementation of Board-approved network investment plans by transmitters and distributors through the establishment of appropriate standards for performance and efficiency, the provision of appropriate incentives, and the review of utility performance. 

 

This initiative is part of a coordinated consultative process to develop a renewed regulatory framework for electricity.

 

To view Welland Hydro's 2017 scorecard results, please click here.

 

To view Welland Hydro's 2016 scorecard results, please click here.

 

To view Welland Hydro's 2015 scorecard results, please click here.

 

To view Welland Hydro's 2014 scorecard results, please click here.

 

To view Welland Hydro's 2013 scorecard results, please click here.

» Read More

Power Outage

Thursday, September 13, 2018

A tree has fallen and taken out power to accounts in the Young, Moyer, Carl and Matthews area. Time to restore is unknown until we have had a chance to determine the extent of the damage. Crews are onsite now. Thank you for your patience and understanding.

Sign Up for Your Account Online

Monday, February 5, 2018

You said it, we listened! After plenty of feedback, you no longer have to miss time at work, or re-arrange your day, to make it into our office to set up a new account.  If you are moving to, or within Welland, you can now set up your account online.

 

Moving Forms - Residential Customers

 

Moving Forms - Non Residential Customers

 

Should you run into any technical difficulties while using the online forms, please contact us at csr@wellandhydro.com. 

Customer Connect Portal - System Maintenance

Tuesday, January 23, 2018

The Customer Connect portal will be down for system maintenance on Saturday January 27, 2018 from 12:00 pm until 6:00 pm. We apologize for any inconvenience this may cause.

Welland Hydro Rate Application - Approved

Tuesday, May 9, 2017

The Ontario Energy Board has approved Welland Hydro-Electric System Corp.'s 2017 rate application. The new rates will become effective on May 1, 2017. To review the approved rates, please click here.