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Contact Us

Main Office and Customer Service Centre:

Welland Hydro-Electric System Corp. Map
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PO Box 280
950 East Main Street
Welland, ON. L3B 5P6

Email: csr@wellandhydro.com

Phone: 905-732-1381 (select option 6 for Customer Service)
Fax: 905-732-0123


24 Hour Emergency Service: 905-732-1381



Office Hours:

Monday to Friday 9:00 a.m. - 3:30 p.m.


Reminder – Welland Hydro-Electric System Corp.’s Main Office and Customer Service Centre is closed on all statutory holidays.



Please feel free to send us a message using the Inquiry Form below. To help us easily identify your account, enter your account number or service address in the subject field. If you do not receive a response within 2 business days, please contact us by phone.


Notice of Collection - Your personal information is collected on this form by Welland Hydro-Electric System Corp. (“Welland Hydro”) under the authority of the Electricity Act, S.O. 1998, Chapter 15, Schedule A.  Personal information will be used only for the purposes set out in Your Privacy at Welland Hydro. If you have any questions about this collection, the ways in which your personal information may be used by Welland Hydro, or would like further information about Welland Hydro’s privacy policies, please contact the Privacy Officer via email at privacy@wellandhydro.com.

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