Customer Connect is an online tool that will allow customers to review and download historical energy consumption information. This online tool will allow customers to review historical usage up to the previous day’s consumption. Once registered for Customer Connect, you will be able to do the following:
Sign up for electronic billing (paperless billing)
Before beginning the registration process, please make sure you have a copy of your recent hydro bill. You will need information from your hydro bill in order to register for Customer Connect.
If all the information was entered correctly, you will be logged into Customer Connect.
Notice of Collection:
Your personal information is collected on the Customer Connect new user registration form by Welland Hydro-Electric System Corp. (“Welland Hydro”) under the authority of the Electricity Act, S.O. 1998, Chapter 15, Schedule A. Personal information will be used only for the purposes set out in Your Privacy at Welland Hydro.
If you have any questions about this collection, the ways in which your personal information may be used by Welland Hydro, or would like further information about Welland Hydro’s privacy policies, please contact the Privacy Officer by telephone at 905-732-1381, ext. 233, or by email at privacy@wellandhydro.com.
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