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Welland Hydro-Electric System Corp. is committed to keep its customers informed about our current programs and services, any changes in our services that may affect them, and about our work in the community.


You will find our recent announcements and media releases listed below If you have any questions, please contact us.


Recent News

Customer Alert - Unsolicited Calls

Thursday, January 16, 2020

We have received information from several customers who have received unsolicited calls claiming to be from Welland Hydro regarding potential hydro rebates.


Use extreme caution before sharing any of your electrical account information with them.

Welland Hydro's 2020 IRM Application

Monday, November 18, 2019

To view a copy of Welland Hydro's 2020 IRM application before the Ontario Energy Board (OEB), please click here.


For OEB correspondence regarding Welland Hydro's 2020 IRM Application (EB-2019-0072), click here.

OEB Releases Winter TOU Rates

Friday, November 1, 2019

The Ontario Energy Board has released the winter TOU rates which will come into effect on November 1, 2019. Click here for details.

OEB Releases Welland Hydro's 2018 Scorecard Results

Monday, September 30, 2019

On December 17, 2010, the Ontario Energy Board (OEB) initiated a consultative process to address how the Board might create conditions which will foster the cost-effective and efficient implementation of Board-approved network investment plans by transmitters and distributors through the establishment of appropriate standards for performance and efficiency, the provision of appropriate incentives, and the review of utility performance. 


This initiative is part of a coordinated consultative process to develop a renewed regulatory framework for electricity.


To view Welland Hydro's 2018 scorecard results, please select - English version or French version


To view Welland Hydro's 2017 scorecard results, please click here.


To view Welland Hydro's 2016 scorecard results, please click here.


To view Welland Hydro's 2015 scorecard results, please click here.


To view Welland Hydro's 2014 scorecard results, please click here.


To view Welland Hydro's 2013 scorecard results, please click here.

» Read More

2018 Supply Mix

Wednesday, June 26, 2019

The OEB has posted updated supply mix data with information from 2018. As per Ontario Regulation 416/99 made under the OEB Act, and the Board’s Directive, this information is required to be disclosed to Ontario consumers.


In 2018, supply mix percentages are as follows:


Nuclear - 58.4%

Water Power - 23.9%

Natural Gas - 6.2%

Wind - 8.0%

Solar PV - 2.3%

Bioenergy - 0.5%

Non-Contracted - 0.8%


Please click here for additional details.

Free Energy Saving Products Available

Tuesday, April 9, 2019

For a limited time, eligible customers can receive free energy saving products for their home through the Affordability Trust Fund. Click on the image below for more details.


Meter Sampling Underway

Wednesday, January 2, 2019

Welland Hydro-Electric System Corp. is completing a random sampling of meters between now and July 31, 2019. This work is aimed at meeting Measurement Canada’s inspection requirements for electricity meters. Approximately 560 meters will be removed from residential sites and replaced with new meters. All removals and installations will be completed by a Welland Hydro employee. This process will result in the disconnection of service for approximately 5 to 10 minutes to complete the meter changeover.  If you have any concerns, please contact Welland Hydro at 905-732-1381 and select option 6 to speak to a Customer Service Representative.  Thank you for your patience and understanding.

OESP Changes

Wednesday, April 26, 2017

Support for lower-income electricity consumers will increase by 50 per cent and more consumers will be eligible for assistance under changes to the Ontario Electricity Support Program (OESP), which take effect May 1, 2017.


Click here for more details.

Kilowatt Way

Wednesday, March 22, 2017

Whether you live in an apartment or a house – four quick questions will reveal how you use electricity and show you ways to become more energy efficient. Click here to begin.

Electricity Contracts - Know Your Rights

Monday, February 6, 2017

Did you know Ontario passed legislation banning door-to-door sales for energy contracts?


Click here for more information regarding the rules which came into effect on January 1, 2017.


It is important to know your rights and be an informed consumer before providing any salesperson with your account information or signing any contracts. Below are a couple of links with helpful information:


Know Your Rights - Consumer Protection Act


Door-to-Door Sales - Protect Yourself


The Ontario Energy Board - Retail Contracts

» Read More